Meet the Team
Our brilliant team doesn’t just make IT happen; they turn dreams into digital realities.
Get Acquainted With Millennium’s Technical Experts
Dedicated to serving businesses all across Connecticut, Millennium Technology Solutions, Inc. is a managed service provider with extraordinary abilities. Providing 24/7 IT support, our team of forward-thinking technical enthusiasts is always eager to push boundaries.
We’ve assembled a team of skilled engineers, innovators, customer support personnel, and consultants. Each member embraces a proactive and innovative approach, staying ahead to ensure we deliver the most reliable technologies. We take great pride in our proficiency and dedication, offering ongoing high-level skill enhancement programs for our system engineers and support staff to ensure they always stay current with technological advancements. Whether integrating the latest AI technology or establishing a secure cyber environment, Millennium is your go-to for robust IT support and services.
Michael Begin
Founder
Mike’s Information Technology career spans many decades. From 1976 to 1988, Mike excelled in IBM Computer Operations, IBM Network Analyst, Cobol and Assembler programming, IBM Internal Network Systems Programming, and eventually Personal Computer networking and support. Mike was directly responsible for the Business Continuity Planning and testing of Disaster Recovery policies and procedures for the large corporations Mike worked at.
Mike was hired at People’s Bank in 1988, as the Senior IBM Systems Network Architect. In 1998, he became the VP of the Client Services department which serviced 5000 Dell PCs throughout Connecticut. Mike led five IT managers and thirty-three PC technicians to support this large network of bank departments and staff.
Mike left People’s Bank in 2003 to expand his own IT consulting company, which he started in 1995. Mike’s decades of working within corporate IT gave him the knowledge and experience to meet his client’s needs while protecting those clients against data loss.
Over the years, Mike has hired an exceptional team of IT professionals that mirror his passion for helping CT businesses using state-of-the-art IT methods. Attention to detail, meeting and exceeding client expectations, honoring service level agreements, protecting against data loss, and honest pricing has led to Mike’s career successes.
Jared Begin
President & CEO
Jared graduated from Central Connecticut State University with a Bachelor’s degree. Jared is an exceptional technician with equally exceptional communication skills. Jared’s role as President makes him responsible for all the day-to-day business operations and is the point of contact for many of Millennium’s clients and vendors. Jared’s amazing capacity to recall minuscule details of all our client’s IT environments often serves Millennium well. Jared has been with MTS since 2009.
Rich Tirloni
Vice President/CIO
Rich is a very technically oriented individual with exceptional customer service skills. As Vice President and the most senior tech, Rich assists the other techs to solve difficult problems with innovative solutions. Rich can easily handle any IT challenge requiring strategic network planning, ongoing management, and compliance needs to ensure security and reliability of IT assets. Rich has been with Millennium since 2015.
Pat Tottenham
Sales Manager
Pat Tottenham has been with Millennium Technology Solutions (MTS) since 2016 and serves as Sales Manager. He brings over 20 years of experience in IT operations and client services from his time at People’s United Bank, where he led Helpdesk and Client Services teams and supported large-scale environments.
In addition to his IT background, Pat has experience in real estate sales, giving him a strong foundation in relationship building and consultative selling. This unique blend allows him to align MTS solutions with client needs and drive continued growth for the organization.
Melanie Battaglino
Office Administrator/Accounts
Payable and Receivable
Melanie comes from a long line of IT related jobs with her longest job at People’s Bank where she worked for 20+ years. Melanie is a very pleasant person to work with who has a lot of compassion for clients in their moments of computer-related needs. Melanie is responsible for ensuring all the monthly invoices are accurate and fair. Melanie receives the payments and processes them accordingly. She has been with MTS since 2013.
Zyad Fawaz
Senior Technical Consultant
Zyad has many years of experience as a systems and solutions IT engineer. Zyad graduated from the University of Tun Abdul Razak in Malaysia with a master’s degree in information technology. He has achieved certifications in A+, Network +, and is a certified SonicWall firewall technician. Zyad thinks outside of the box and is a big contributor of sound ideas for MTS as we grow our company. Zyad has been with MTS since 2018.
Raphael Bortolli
Director of Engineering
Raphael is a persistent, energetic, and passionate tech. Raphael studied Information Technology and Computer Information Systems at the University of Sao Paulo in Brazil. He can handle complex projects and resolve challenging problems with ease. Raphael’s many years of IT experience and pleasant demeanor make him a pleasure to work with. He speaks three languages fluently and has taught IT related courses to community colleges. Raphael has been with MTS since 2018.
Chris Roscello
Senior Technical Consultant
Chris graduated from Gateway Community College with a degree in Computer Science. His expertise, problem solving and dedication to Millennium and our clients is second to none. In his time with Millennium, Chris has grown into a superior technician with whom the clients love to work with. Besides spending much of his time working with computers, Chris plays four musical instruments and speaks three languages. Chris has been with MTS since 2019.
Andrew Lewis
Director of Support
Andrew, a Marine Veteran, is an IT Professional with experience building and managing numerous enterprise-wide data centers under harsh conditions. Andrew has earned several awards for deployments ahead of schedule and data center operations that exceeded expectations. His ability to work in high pressure situations has made him an invaluable asset to our organization and our clients. Andrew has been with Millennium since 2022.
Robert Nunez
Senior Technical Consultant/Team Lead
Rob is a goal-oriented Information Technology Professional with decades of experience. He has an exceptional work ethic; he comes in early and stays late to service our client’s needs. He is experienced in proactively taking measures to reduce and combat security threats, boost system reliability, and minimize unnecessary expenditures. Rob is an excellent multitasker who can quickly switch gears when needed. His calm disposition – regardless of the situation – puts our clients at ease. Rob has been with Millennium since 2021.
Brenda Buckley
Purchasing Manager
Brenda is a detail-oriented team player with strong written and verbal communication skills, as well as extensive computer and various software application experience. Brenda is the Purchasing Agent for our clients. Brenda researches what the client needs and purchases industry-leading products at the best prices available. She also manages Millennium’s ever-growing inventory, so we always have the parts our clients need. Brenda has been with Millennium since 2022.
Patrick Romanella
Technical Consultant
Patrick is a proud U.S. Air Force veteran and the 2023 Cyber Airman of the Year. Patrick brings a mission-driven mindset, strong communication skills, and a passion for problem-solving to every project. With over four years of hands-on IT experience specializing in networking, Patrick holds both Network+ and Security+ certifications. Patrick is committed to delivering clear, reliable, and secure solutions that keep businesses connected and protected. Patrick has been with Millennium since 2025.
Marc Farnham
Technical Consultant
Marc is an IT support and systems professional known for combining deep technical expertise with curiosity, creativity, and a strong human-centered approach to technology. With hands-on experience spanning Windows environments, Microsoft 365 administration, network infrastructure, endpoint deployment, he thrives in solving problems both methodically and creatively.
Whether optimizing a network, refining a process, or exploring new ideas, he approaches challenges with curiosity, precision, and a genuine desire to build things that work — and matter.
Lily and Monk
Our Mascots
Lily, MTS Mascot
Mike’s dog Lily is a Pomeranian Husky (PomSky) that was born February 24, 2019. Lily greets our clients with lots of kisses and probably her biggest job here at MTS is playing, sleeping, and looking adorable.
Monk, MTS Mascot
Pat’s dog Monk is a 7-year-old Lab Mix Rescue dog who has been with MTS for 2 years. He is a sweet, obedient and friendly dog that likes to sleep. When he is not sleeping, he can be found lounging in the sun on warm days, following Pat all around the office or sitting at Melanie’s desk looking for food. His charm and friendly demeanor are a definite asset to the company.
Transform Your Business Technology With Millennium
Connect with Connecticut’s premier managed IT service provider and let Millennium’s innovative tech experts elevate your business to the next level. We build cutting-edge solutions just for you.
The Pillars of Our Team
Exceptional IT services require staying current with the latest advancements. Our team is dedicated to continuous learning as they attend conferences, seminars, and training sessions to explore new technologies. Whether integrating AI in data processing or fortifying your network against the latest malware, we pride ourselves on being early adopters, committed to delivering top-notch IT solutions.
Our managed IT services model ensures constant accessibility. Whether you need remote or on-site support, our team can respond promptly, addressing critical system crashes or security breaches. Day or night, we’re just a call away, ensuring your IT needs are met swiftly and efficiently.
We build strong customer relationships by being transparent. Our pricing structure is straightforward, with no hidden fees. With Millennium, you see what you get—24/7 monitoring and support, security services, business continuity planning, disaster recovery, malware protection, and more.
Choose Millennium for a Higher Degree of Service
Millennium Technology Solutions is your 24/7 managed service partner in Connecticut. Our 360° IT approach delivers expertise, accessibility, and crystal-clear pricing for true peace of mind in all matters of IT. Fill out the form, and let’s get started.
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