Team
Our team represents a healthy blend of experience, expertise, youth and savvy. While each has their own technological “center of gravity,” one trait cuts across all members of our team – their extreme dedication to having our clients’ backs 24/7.
Michael Begin
President and CEO
Mike started his IT career in 1976 as an IBM computer operator for CitiTrust Bank. Mike quickly moved on to telecommunications network analyst, Application Cobol programming, CICS Internals programming, SNA/VTAM Communications programming, and eventually Novell, OS2, and Microsoft servers and desktop configuration and support. Mike was directly responsible for the planning, implementation, and testing of disaster recovery policies and procedures for large organizations like Raymark Inc., Hubbell Inc., and People’s Bank (now known as People’s United Bank). Mike’s last corporate role at People’s United Bank was Vice President of the Client Services department where he managed 5 managers and 33 technicians to support 5000 desktops throughout the state for the bank. Mike left People’s Bank in 2003 to run his company that he started in 1995. Mike’s decades of corporate IT experience enabled him to have a large scope of knowledge on how to protect data from loss and how to keep servers, desktops, laptops, and networks running securely and efficiently all of the time. Mike built a team of IT professionals that mirror his passion for the technology, attention to detail, meeting and exceeding client expectations, honoring service level agreements, and fair pricing.
Jared Begin
Chief Information Officer
Jared graduated from Central Connecticut College with a Bachelor’s degree in Criminology and Psychology. Jared is an exceptional desktop support technician with equally exceptional communication skills. Jared goes to great lengths to resolve client issues and when asked, explains in layman’s terms exactly what he did to resolve those issues and why. Jared’s amazing capacity to recall miniscule details of all our client’s IT environments has earned him the reputation of being the in-house savant. Jared has been with MTS for over 11 years.
Rich Tirloni
Vice-President of Operation
Pat Tottenham
Sales and Service Manager
Pat has 20+ years of experience as an IT Operations and Client Services Manager at People’s United Bank. Pat’s responsibilities at the bank ranged from managing Mainframe Computer Scheduling, managing the Bank’s Helpdesk to eventually working as a manager in Client Services managing techs to support thousands of People’s United Bank desktop computers. Pat worked extensively with the banks’ annual Disaster Recovery exercises. Pat’s experience as Client Services Manager made him the perfect fit as MTS’s Service Manager. His primary responsibility for MTS is to ensure we meet all of our Service Level Agreements as well as ensuring that MTS is delivering the best services possible to our clients. Pat also functions as our Sales Manager selling our services to potential clients in an effort to keep MTS growing as an MSP leader in Connecticut. Pat has been with MTS for over 4 years.
Melanie Battaglino
Office Administrator/Accounts
Payable and Receivable
Melanie comes from a long line of IT related jobs with her longest job at People’s Bank. Melanie was there 25 years working on the IBM and Unisys mainframes working on job scheduling for after-hours applications processing. Melanie is a very pleasant person to work with who has a lot of compassion for clients in their moments of computer related needs. Melanie receives all calls or service request emails and enters that request into our Tigerpaw workflow system. Melanie assigns a technical resource to the service order (SO). Once these SO’s become fulfilled and closed, they are turned into invoices. Melanie and Jared are responsible for ensuring all SO’s are completed properly by the responsible technician and the end result is an accurate invoice for our clients. Melanie receives the payments and processes them accordingly.
Zyad Fawaz
Technical Consultant
Zyad has 7+ years of experience as a systems and solutions IT engineer. Zyad has very strong customer service skills. Zyad graduated from the University of Tun Abdul Razak in Malaysia with a Master’s Degree in Information Technology. He has achieved certifications in A+, Network +, and is a certified Sonicwall firewall technician. Zyad thinks outside of the box and is a big contributor for sound ideas for MTS as we grow our company. Zyad has been with MTS for over 2 years.
Raphael Bortolli
Technical Consultant
Raphael is a persistent, energetic, and passionate tech. Raphael studied Information Technology and Computer Information Systems at the University of Sao Paulo in Brazil. He is able to multi-task projects and complete break-fixes with ease. Raphael has over 15 years of IT experience and is a pleasure to work with. He speaks three languages fluently, has taught IT related courses to community colleges, and volunteers to help in organizations that work with women and children in need. Raphael has been with MTS for almost 2 years.
Chris Roscello
Technical Consultant
Chris is our youngest tech here at MTS but that does not take away from Chris’s technical skills and passion for computer technology. His first job when he was 16 years old was with an IT consulting company. Chris graduated Gateway Community College with a degree in Computer Science. Besides spending much of his time working with computers, Chris plays 4 musical instruments, speaks 3 languages, and volunteers his time to non-profit centers helping those in need. Chris has been with MTS since June of 2019.
Lily and Monk
Our Mascots
Mike’s dog Lily is a Pomeranian Husky (PomSky) that was born February 24, 2019. Lily greets our clients with lots of kisses and probably her biggest job here at MTS is playing, sleeping, and looking adorable.Our business is based on the core principles of quality, integrity and reliability, which has helped us build an impeccable reputation for both the business and residential markets. We help small and medium sized organizations reduce the risk of lost productivity and/or business data, which could be caused by inadequate technical security controls and safeguards in their computer systems.
